1 reviews | Active since Jun 2016
*****
<p>In May 2016 I was looking for a loan. LoanfinderSA called me and offered me their services. They mentioned a ONCE OFF FEE of R395 IF MY LOAN APPLICATION WAS SUCCESSFUL. One of the questions I pertinently asked was what happened with this fee if I was declined and did not get a loan. Th answer was that I will then NOT be charged this fee. I did not get a loan from them and it wasn't even a big one i asked for. So this morning i see they deduct R395 from my account, i already asked for a loan to assist me and they reject me and still take money! wonder how many ther people out there was also ****med like this. I demand that both the R395 be paid back within 48 hours. I really need this money for my son's school fees. This is day light *******! if my loan was successful i would have said yes sure take the R395 as admin fees...but beibg unsuccessful and they still take this huge amount! not on!</p> <p> </p>
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist plan, quarterly credit report and loan finding service. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you completed a telephonic application for our services via our Loan Finder SA call centre on the 10.05.2016.
All our services and service fees were explained to you before completion of the application and all 3 mandatory questions were answered with a yes.
Loan Finder SA sent correspondence to you via email (***) on the 10.05.2016 regarding our services and service fees, terms of services and log in information in order for you to make use of the services on our Client Zone.
Loan Finder SA services and services fees are all available on our home page on our website.
We have noticed that no contact was made to our customer care department for further assistance regarding our services. We also encourage our clients to contact us directly as soon as a client needs assistance with their applications to prevent any dissatisfaction of services in future.
We will contact you within the next 72 working hours in order to resolve this matter as we take all our complaints seriously.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist plan, quarterly credit report and loan finding service. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you completed a telephonic application for our services via our Loan Finder SA call centre on the 10.05.2016.
All our services and service fees were explained to you before completion of the application and all 3 mandatory questions were answered with a yes.
Loan Finder SA sent correspondence to you via email (***) on the 10.05.2016 regarding our services and service fees, terms of services and log in information in order for you to make use of the services on our Client Zone.
Loan Finder SA services and services fees are all available on our home page on our website.
We have noticed that no contact was made to our customer care department for further assistance regarding our services. We also encourage our clients to contact us directly as soon as a client needs assistance with their applications to prevent any dissatisfaction of services in future.
We will contact you within the next 72 working hours in order to resolve this matter as we take all our complaints seriously.
Kind Regards,
Malcolm