1 reviews | Active since Jun 2016
*****
<p>In April 2016 I was looking for a loan. LoanfinderSA called me and offered me their services. They mentioned a ONCE OFF FEE of R395 IF MY LOAN APPLICATION WAS SUCCESSFUL. One of the questions I pertinently asked was what happened with this fee if I was declined and did not get a loan. Th answer was that I will then NOT be charged this fee. I did not get a loan from ay of the companies they suggested. Not only did they deduct R395 from my account on the 29th April, this morning another R68 was deducted.......I have no idea what this is for. I wonder how many ther people out there was also ****med like this. I demand that both the R395 as well as the R68 be paid back within 48 hours. </p>
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding service. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have completed a telephonic application via our Loan Finder SA call centre 21.04.2016. All our services and service fess was explained to you before the agent starting completing your application. Our terms of services were read out to you where as you agreed to the 3 mandatory questions with a yes- do you agree to the terms of services?, do you give us permission to deduct the once-off initiation fee of R395 and enter into a perpetual agreeing of the monthly fee of R68 on acceptance for our services?, and do you understand that the fees has no association with the loan?.
Our service fees are based on acceptance of a clients application for our services as the services fees are for the services and not for the loan.
We will contact you within the next 72 working hours regarding your complaint in order to resolve this matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4 in 1 plan consists of a Financial Counselling Programme, Legal and ID assist, quarterly credit report and loan finding service. The cost for the plan is a once-off initiation fee of R395 and a monthly fee of R68.
As we can see on the system you have completed a telephonic application via our Loan Finder SA call centre 21.04.2016. All our services and service fess was explained to you before the agent starting completing your application. Our terms of services were read out to you where as you agreed to the 3 mandatory questions with a yes- do you agree to the terms of services?, do you give us permission to deduct the once-off initiation fee of R395 and enter into a perpetual agreeing of the monthly fee of R68 on acceptance for our services?, and do you understand that the fees has no association with the loan?.
Our service fees are based on acceptance of a clients application for our services as the services fees are for the services and not for the loan.
We will contact you within the next 72 working hours regarding your complaint in order to resolve this matter.
Kind Regards,
Malcolm