GR
Giliame R
1 reviews | Active since Feb 2016
29 Feb 2016, 21:49
debit order without any authority
I app**** to find loan but was accepted and did not up to this date accept the offer but was billed for amount of R395.00 via debit order on my account without any authority or permission from my side .According to my laywer this is *****.I had the debit order reversed but are not happy with the service and demand a explenation and apology from your company.
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Loan Finder SA's replyOfficial
01 Mar 2016, 08:50Hello gielleroux,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have completed an online application on the Loan Finder SA website on 17.02.2016.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have completed an online application on the Loan Finder SA website on 17.02.2016.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Loan Finder SA's reply01 Mar 2016, 08:50
Official
Hello gielleroux,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have completed an online application on the Loan Finder SA website on 17.02.2016.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
As we can see on the system you have completed an online application on the Loan Finder SA website on 17.02.2016.
We will contact you within the next 72 working hours to resolve the matter.
Kind Regards,
Malcolm