BC
Berenice C
1 reviews | Active since May 2011
04 Apr 2016, 12:16
Debit Order
Hi<br> <br> I cancel the very same day that i received information on the 4 in 1 policy.<br> Despite me sending 2 emails the debit order was raised against my account. Ticket [2***] and {2***] <br> I tried phoning but I am waiting nearly 10min for an answer<br> Please could you reverse the R395.00 that was taken off my account immediately
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Loan Finder SA's replyOfficial
04 Apr 2016, 12:57Hello bere2508,
Thank you for contacting Loan Finder SA.
As per your complaint the response to your emails has been done by explaining that all cancellations are done telephonically hence we advise clients to contact our customer care department to be done. We do this as we would like full data protection done before doing any changes to an application and making sure we are directing talking to client as we have sensitive information of each client that has app**** for our services may it be via our website or our call centre.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As per your complaint the response to your emails has been done by explaining that all cancellations are done telephonically hence we advise clients to contact our customer care department to be done. We do this as we would like full data protection done before doing any changes to an application and making sure we are directing talking to client as we have sensitive information of each client that has app**** for our services may it be via our website or our call centre.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Loan Finder SA's reply04 Apr 2016, 12:57
Official
Hello bere2508,
Thank you for contacting Loan Finder SA.
As per your complaint the response to your emails has been done by explaining that all cancellations are done telephonically hence we advise clients to contact our customer care department to be done. We do this as we would like full data protection done before doing any changes to an application and making sure we are directing talking to client as we have sensitive information of each client that has app**** for our services may it be via our website or our call centre.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As per your complaint the response to your emails has been done by explaining that all cancellations are done telephonically hence we advise clients to contact our customer care department to be done. We do this as we would like full data protection done before doing any changes to an application and making sure we are directing talking to client as we have sensitive information of each client that has app**** for our services may it be via our website or our call centre.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm