1 reviews | Active since Nov 2014
Debit of R395 from my account for a 4 in 1 service which I did not agree to
I have tried loan finder to check for loans, they have a 4 in 1 service which they offer for your own assistance, I have not subscribed to this and at the end of the month they have debited R395 from my account without my knowledge. I have sent mails to there customer centre email and they have advised that the debit was for the 4 in 1 service, when I have asked who had approved the money being taken out my account or proof that I have agreed to taking this service, and asked for feedback. They have not responded to my mails. I want the debit to be returned to my account
Thank you for contacting Loan Finder SA.
As mentioned in your complaint our online support team responded to your email explaining the deduction and the 4 in 1 services that Loan Finder SA offers. They have also advised you to contact our customer care department (including the contact information) in order for them to assist you regarding the information you have requested.
Our customer care department conducts full data protection and that is the reason why all clients contact our customer care department in order to protect all our clients information and where all your relevant information could be displayed to the agent only once full data protection has been conducted. Once this is complete they can assist you with your relevant query.
We will contact you within the next 72 working hours as we take all complaints of any nature very seriously.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
As mentioned in your complaint our online support team responded to your email explaining the deduction and the 4 in 1 services that Loan Finder SA offers. They have also advised you to contact our customer care department (including the contact information) in order for them to assist you regarding the information you have requested.
Our customer care department conducts full data protection and that is the reason why all clients contact our customer care department in order to protect all our clients information and where all your relevant information could be displayed to the agent only once full data protection has been conducted. Once this is complete they can assist you with your relevant query.
We will contact you within the next 72 working hours as we take all complaints of any nature very seriously.
Kind Regards,
Malcolm