CD
Charmaine D
1 reviews | Active since Jul 2013
19 Oct 2015, 08:39
CANCELLED APPLICATION WITHIN COOLING PERIOD
I made application to Loan Finder SA, and read that they charge R569.00 for services, I cancelled the application 2 days after the initial application. The did not respond to my application and debited my account. I then reversed the debit, but they are still debiting my account in the amount of R99.00. This incident happened in September.
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Loan Finder SA's replyOfficial
19 Oct 2015, 09:15Hello mybellamie,
Thank you for contacting Loan Finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
With regards to the information you have provided in the complaint, it does not correspond to the services that we provide to our services as the fees does not correspond to our once off service fee.
The last contact you had with Loan Finder SA was in August 2015 where as you disputed the once off fee of R395 therefore this complaint is directed to the wrong company.
Kind Regards
Malcolm
Thank you for contacting Loan Finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
With regards to the information you have provided in the complaint, it does not correspond to the services that we provide to our services as the fees does not correspond to our once off service fee.
The last contact you had with Loan Finder SA was in August 2015 where as you disputed the once off fee of R395 therefore this complaint is directed to the wrong company.
Kind Regards
Malcolm
Loan Finder SA's reply19 Oct 2015, 09:15
Official
Hello mybellamie,
Thank you for contacting Loan Finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
With regards to the information you have provided in the complaint, it does not correspond to the services that we provide to our services as the fees does not correspond to our once off service fee.
The last contact you had with Loan Finder SA was in August 2015 where as you disputed the once off fee of R395 therefore this complaint is directed to the wrong company.
Kind Regards
Malcolm
Thank you for contacting Loan Finder SA.
Our 3-in-1 Plan consists of our 24-month Legal and ID Assist, full credit report and free loan-finding service. The cost for the plan is a once-off R395. The loan-finding service is offered to you upfront and the credit report is available upon completion of the application, as you do not pay for these services. The Legal and ID Assist service activates once the fee has been paid.
With regards to the information you have provided in the complaint, it does not correspond to the services that we provide to our services as the fees does not correspond to our once off service fee.
The last contact you had with Loan Finder SA was in August 2015 where as you disputed the once off fee of R395 therefore this complaint is directed to the wrong company.
Kind Regards
Malcolm