GS
Grazelda S
1 reviews | Active since Mar 2014
01 Mar 2016, 17:22
Cancellation
I was browsing the website for a company that does personal loans. I happened to find this company called LOAN ZONE SA. I proceeded to fill the application form. The whole site is a set up. Next thing you know they debited from my account R400.00 I called to the office and spoke to Emily Jackson who advised to send a cancellation email. Which I did but no response. They have been debiting my accoun every month. I have advised my bank to stop all debits from them. Now I received a notice of demand to pay R832.00 what the hell???<br>
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Loan Finder SA's replyOfficial
02 Mar 2016, 08:47Hello Graa,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
Our company name is Loan FInder SA and not Loan Zone SA.
We do not have a Emily Jackson working for our company and as we can see on the system you have not completed an application for our services on our website or via the call centre therefore this complaint is directed to the wrong company.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
Our company name is Loan FInder SA and not Loan Zone SA.
We do not have a Emily Jackson working for our company and as we can see on the system you have not completed an application for our services on our website or via the call centre therefore this complaint is directed to the wrong company.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Loan Finder SA's reply02 Mar 2016, 08:47
Official
Hello Graa,
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
Our company name is Loan FInder SA and not Loan Zone SA.
We do not have a Emily Jackson working for our company and as we can see on the system you have not completed an application for our services on our website or via the call centre therefore this complaint is directed to the wrong company.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm
Thank you for contacting Loan Finder SA.
Our 4-in-1 Plan consists of a Financial Counselling Programme, Legal and ID Assist, quarterly credit report and free loan-finding service. The cost for the plan is a once-off initiation fee of R395, with a monthly fee of R68. The loan-finding service is offered to you upfront and the Legal and ID Assist is activated immediately upon completion of the application, as we are confident in our service and would like you, as a member, to be covered for any legal advice and/or ID *****.
Our company name is Loan FInder SA and not Loan Zone SA.
We do not have a Emily Jackson working for our company and as we can see on the system you have not completed an application for our services on our website or via the call centre therefore this complaint is directed to the wrong company.
We will contact you within the next 72 working hours.
Kind Regards,
Malcolm