******* Debit order with No Service

I have been taken to lawyers for a non payment on a Debit Order which has been *******ly taken off from my account, it has now been handed over to lawyers and I am being penalized for a service I never signed for, I purely investigated on the site and was declined a loan so how can I be declined a loan yet still have to pay? When on the website you can see if you are liable for a loan, I was not so why am I paying for something I have not got? No Loan = No Money, right??? I have requested feedback so many times and no answer, i will be blacklisted on ITC for this and I am not prepared to pay for something I dont have, there is absolutely not a chance for that. This company is a **** and all they do is take from those who need money the most. Stop trying to take the debit order off my account, and why keep trying after 7 months, how much money are you *****ing from people! I want this rectified ASAP and my name taken off your Database, confirmation needs to be sent through to me that all the above has been done!