Unauthorised Debit Order

<p>I had a service agreement with Loan Connector SA whic was due for renewal on 14th August 2016. I received an email from the company on 17th June informing me of my options to terminate or continue with the agreement which would incur a cost of R429.00</p> <p>I responded on 23rd June via email notifying Loan Connector SA to terminate the agreement.</p> <p>However, on 31st August 2016 an amount of R429 was debited from my bank account. I have sent numerous emails and contacted them via telephone to request a refund and only received confirmation today that a refund will be processed, but it will take 45 days! </p> <p>See extract from the email I received below:</p> <p>"Terminating the Agreement</p> <p>4. Should you wish to terminate the agreement? </p> <p>4.1 You must expressly notify us of your intention to do so on or before the anniversary date, being 2016/08/13, and such notification should be made telephonically (Tel: ***), or ********** <p>4.2 Even though we keep an accurate backup of all correspondence, we advise that you retain proof of your notice of termination as we may request this proof in future.</p> <p>4.3 Should you have expressly notified us of your termination, we will amend our records and you will not be held liable for any further fees."</p> <p> </p> <p>Item 4.3 states that I "will not be held liable for any further fees", but they did not adhere to this statement and now inform me that I must wait an additional 45 days to receive my refund. This is totally unacceptable and poor business ethic. Consumers need to be made aware that this is an unprofessional company.</p>