Disgusted

On the 3rd December 2018 I was in the process of applying for a loan on their website. I made the mistake of filling in my bank account details, and I distinctly remember stopping at the page to accept terms and conditions, I am mentally, I remember stopping at that page. Next thing I am reviving emails about a service package and was being debited R99. I reversed those debits because I know for a fact I did not agree to anything. This month they send me an account settlement demand for R1300??!! I speak to a lady on the phone and she was condescending and kept asking me if I am listening to myself??! They also admitted that their customer service is basically non existent because they do not call customers? What service is this? I am disgusted. I cannot believe that all a company can care about is getting money from consumers instead of providing a service. I am hurt