Cancellation of membership

Hi<br> <br> Did contact Loan Choice South Africa and ask them for cancellation of membership. From my side did not fill in forms everything was done via mobile telephonic. Soon afterwards did receive forms to fill in, my banking details and address everything was correct, however was out of trouble and financed by ABSA within 24 hours. My application with LCSA is still in progress and after many mails send towards them, it still stay in progress and my request for cancellation is ignored. For this service once off payment of R399.00 first month and R99.00 for five months. What must my next step be? I am out of options.