SG
S G
1 reviews | Active since May 2024
14 Jan 2026, 10:17
50%
Have used LoadIt a few times now. In my experience, the booking process is seamless and easy, though I have had at least one negative experience with a driver and a helper, with my goods. Once reported, the administration of LoadIt played their part in reimbursing a portion of my loss. So I would say that the concept and administration of LoadIt is on par with professionalism and accountability, but the actual staff should come up to the same level. Am considering a booking for this month, but I’m also looking at other options at this point, specifically due to this past experience. We shall see which way I go…
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Loadit's replyOfficial
20 Feb 2026, 08:53Thank you for your continued support and for taking the time to share your experience. We’re pleased to hear that our booking process and administrative support met your expectations, and we appreciate your acknowledgement of the way the matter was handled when it was reported. We fully agree that the on-site experience should always match the same standard of professionalism. Since your incident, we have strengthened our driver onboarding, and performance monitoring processes to ensure greater consistency in service delivery. Your feedback is important to us, and we would value the opportunity to assist you again and provide the level of service you rightly expect from Loadit. If you do decide to proceed with another booking, please feel free to contact us directly so we can personally oversee the job.
Loadit's reply20 Feb 2026, 08:53
Official
Thank you for your continued support and for taking the time to share your experience. We’re pleased to hear that our booking process and administrative support met your expectations, and we appreciate your acknowledgement of the way the matter was handled when it was reported. We fully agree that the on-site experience should always match the same standard of professionalism. Since your incident, we have strengthened our driver onboarding, and performance monitoring processes to ensure greater consistency in service delivery. Your feedback is important to us, and we would value the opportunity to assist you again and provide the level of service you rightly expect from Loadit. If you do decide to proceed with another booking, please feel free to contact us directly so we can personally oversee the job.