Disgusted with the ***********, unreliable and poorest services of LML Solutions

I’d like to lodge a complaint against LML Solutions regarding clearance that I was no longer interested in taking on as I have placed myself under Debt Review with Debt Out. I canceled the clearance the very same day I received a call from LML Solutions but no response was given even though my whatsapp messages and calls was read and taken. I received a call from one of the consultants from LML Solutions claiming that because my cancelation was received late and that LML Solutions have already processed everything, that there will still be a deduction. The attachments I have clearly stated, on the 16 August 2022 the day I received a call from LML Solutions, I’ve sent requests via whatsapp and an sms as I did not have the email address to communicate to them. My messages was read but the consultants did not bother to inform me that requests /cancelations cannot be done via whatsapp, I was rather ignored though I’ve sent more than one message. I refuse to pay any fee as your communication skills is very poor and you are very unprofessional. Why do you they have whatsapp as a means to communicate yet we are not being responded to? If I had been responded too then, they would have received an email then! When I received an sms stating that my debit order will still be commencing, I noticed the contact number in their sms and called and only then did the consultant inform me to send my request via email and then I asked for the email address. I’ve requested for proof of my cancelation and to date I have not received such confirmation. LML Solutions still went ahead and debited from my account on a date that I have not given permission to deduct which is the 12 September 2022. The money in my account was to pay my medical aid bills and now I’m stuck in this predicament.