Worst service in the world

<p>I was a victim of card ***** whereby somebody used my details to make hotel bookings online.</p> <p> </p> <p>My card and banking profile was blocked which was great job. However after the block I called the bank and went through the verification process and reopened the banking profile sadly I couldnt do anything with the access as I couldn't withdraw or transfer funds or anything.</p> <p> </p> <p>This is when I called several times the banking making an international call that cost 50p a minute. The people are confused and call centre takes at least 5 minutes to be answered then the person that answer goes through the entire 5 mins security question only to transfer you to another agent who will run through another 5 mins just to tell you sorry I can't help you let me transfer you.</p> <p> </p> <p>This excludes the endless On Holds each agent provides.</p> <p> </p> <p>In the end I spend £50 calling in South Africa and £20 in the UK only to be told sorry you have to walk into the bank.</p> <p> </p> <p>Problem not solved.</p> <p> </p> <p>Really frustrating. I spend more than half of the totally ********** transaction and still I am stuck overseas without access to my money.</p> <p> </p> <p>Really disappointed.</p>