Failure to keep promise on refund for job being canceled

Requested a Deck to be put up Paid two payments a total of R34 000 I canceled on 10 Aug I was told two payments will be made 5th September one payment And I had to ask again and only R2000 was paid

Since below was sent

Hi Thirusha, I trust you are well, Apologies for no contact. Im sure you wondering whats happening. My phone was ****** ou my hand lasy week and l'm battling to get all my information back. Please could you send me your banking details, I will nake the first payment next week when the current job is completed. Please can also send me your contact number again, should have a phone up and running by the end of the week. Kind regards Travis Thomas

Travis has also sent a voice with promises to make payments

Travis ***