LL Energy - REALLY BAD SERVICE

Wish there was an option to give Less than one star or no star. LL Energy installed prepaid water meters at our complex last year. Firstly these meters were *******ly installed, basically forced onto the owners. No one signed any contracts giving them the right to install the meters, and asking LL Energy for contracts results in threatening voice notes being sent out and users being blocked on their so called "emergency" whatsapp line. 2. There were two options to pay for these *******ly installed meters. Cash up front or monthly installments of R178 per month over 48 months. Now thay the meters are *******ly installed...the rental is deducted from the monthly water purchase. So instead of buying maybe R100 water, now clients have to spend in excess of R300 to allow for water and the now R200 rental on the units. Also many people are purchasing and purchasing water...even more than R400 in some cases and still no water available. In some cases these people had to wait up to 2 days to get water sorted out. LL Energy have the WORST service!! 3. They installed these meters on the outside of the building and used plastic pipes. The use of plastic pipes are against council regulations. And also these meters look horrible and are really tarnishing the aesthetics of the complex. 4. These meters are leaking and its pushing up the water bill of the complex. We have asked LL Energy for a Certificate of Compliance on the INSTALLATION of these meters. We know the meters are apparently SABS approved, but NO CERTIFICATE saying that the installation of the meters are compliant to regulations.

Everyone in this complex are REALLY unhappy about these meters and will recommend everyone out there to STAY AWAY from this company at all cost.