Bad service, damaged goods with no feedback to assist and resolve the problems.

We had no response to the professional service for over a week now.

The email below sums up how disappointed and upset we are for a service which is quite expensive when considering the follow through and value which us as clients have received.

Dear Monique

This coming Saturday will be the final visit from Meet-your-****/Lizzies ****s.

I would appreciate it if you could please can you send Alistair and Rosina.

I've noticed that when there is more than one **** the pace slows down and tasks are still not completed 100%. My son complained that 80% of his clothing on Saturday had scorch marks on them, and in some instances lint from the washing machine was ironed into the garments despite clothes brushes and lint rollers being available. I can't remember the name of the other **** that came with Rosina and Alistair, but she took "care" of the ironing.

At the beginning of the day I sat all three staff members down and gave them instructions for the day telling them my expectations of what I wanted covered. I had incorrectly assumed that the ****s had been fully trained and didn't need supervision. Big mistake.

Alistair is a self-starter and was able to get on and move with projects with only initial instruction, so I would like her to come back and assist with where she left off. On Saturday Rosina was a bit scattered and needed direction, it may have been overwhelming having two colleagues working with her this time around. She works really well on her own and the previous occasion she worked well with a single partner. I've had so many ****s in the recent weeks that I can't keep up with all the names.

Looking forward to a successful cleaning intervention on Saturday.