Poor customer service..defective bras

I bought my first bra last year...within the first week I advised the consultant that the strap was stretching unduly. Making it feel like I had no support. The cup was also too snug. Causing severe pain. She said it was a stretchy design and that I should give it some time. My body will adjust. The pain only got worse and finally I had to consult a chiropractor. During this time I stopped wearing the bra. The consultant advised that I should persevere. I then bought another which although was the same size didn't present with the same issue's. We decided that I should wear the previous now and then to see if it improves . Unfortunately it was still too sore. And again I had to put it aside. The next attempt at wearing it resulted in the wire snapping!. This was what was the cause of the pain. It was stitched too tight. After several attempts to get liza clifford to assist I was forced to engage with elomi..the manufacturer. Elomi said their wires do not snap. Its a genuine factory fault. I need yo send the bra back to liza so they can send it to elomi for assessment.

The supplier who I see is not the same as the manufacturer..however refuses to take responsibility. To date both parties are saying the other is responsible and I'm now sitting with a snapped wire on a bra I hardly used. Even tho I sent it back ..It was sent back to me as is. With no help or any kind of advice as to what they will do to assist. I'm still waiting for the owner or her assistant to make contact