BERATED FOR ASKING WHEN ITEM WOULD ARRIVE 75 DAYS AFTER PAYING FOR IT

I received absolutely shocking service from the owner of Liza Clifford Studio. Let me start by saying that the staff are amazing but the owner absolutely fails to understand customer relations. I ordered and paid for a product from them on 25 January 2022. I was told I would receive the product on 7 March as it had to be ordered from overseas. When the I followed up on the 8th of March because I had received no delivery? I was told that the date had moved to 20 March. On 29 March with no word and no delivery, I followed up again. I was told that they didn't know when my item would arrive. A few days ago, I commented on a Facebook post that their items were worth every penny but the service is very bad as no one can tell me when my item will be delivered and why it has not been delivered yet. Please bear I mind that they retail at about 300-400% of the average price of a bra. I asked the owner in a private message to advise what had happened to my order and when they expect it would be delivered. A simple request in my opinion. The response was rude, and delivered with the arrogance of a business owner who has grown very quickly and assumes she is untouchable. I have screenshots and am happy to share. After I informed her that the response is not acceptable and that any person would want to know that something they have paid for has at least been ordered, she informed me that I can go to another supplier. Her amazing staff member offered me the same item in a different color which they did have in stock and I was happy to accept but the owner refused to give that one to me despite having R1230 of my money since 25 January. She has now refunded the amount with no interest. It is sad that as a consumer I was berated for asking when my item would arrive.