**********ly debiting my bank account

Since Sept 2015 - Jan 2016 they **********ly debited a funeral policy to my bank account which I did not give permission to or authorize. I don't know where they got my details from, every time I ask the question \where did you get my details?\" it is not answered. She has even admitted that they made a mistake and they would refund me. I have been struggling for more than a month now to get my refund. They don't answer my e-mails and they don't return my phone calls. They owe me R518.00 refund **********ly deducted plus my bank charges for the ********** deductions R90.00 on my bank account. What do I do now? <br> Livewire ***"