Unresponsive - LiveStainable - Beware

Placed and paid order on 4 October after verifying product via email. Tried to track order today. System says it does not "exist". Received email on 4 October stating: "We like to keep you updated as we progress with your order, so, therefore, we thought to let you know that our fulfillment specialists are now processing your order.

What to expect after this? : Your order will be Picked and Packed so the courier can collect it. Order: 294749 Product Quantity Price Victron Blue Smart IP22 24/16(1) 230V CEE 7/7 Battery Charger 1 Subtotal: REMOVED AMOUNT Shipping: Delivery (Free) Payment method: Card Payments Total: REMOVED AMOUNT Customer details Email: *** Tel: *** Billing address Chris Strydom Prepaid-Services 3 El Alamein Street Sunwich Port Port Shepstone KwaZulu-Natal 4230 *** *** Shipping address Chris Strydom Prepaid-Services 3 El Alamein Street Sunwich Port Port Shepstone KwaZulu-Natal 4230

I contacted them today and was promised they will phone back. Still waiting. Sales person Letitia Fitzgerald, ***. Not answering email