PEOPLE DISSAPOINT

I SPEND 7K WITH THEM IN PURCASING VICTRON ITEMS ON ADVICE FROM HENK COETZEE WHICH I AM VERY GRATEFULL FOR AS ITS MY FIRST TIME INSTALLING THESE ITEMS I BOUGHT .I UNFORTUNALLY RAN INTO SOME ISSUES WHILE INSTALLING,NOTHING MAJOR AND SO I CALLED THEM EXPLAINING MY ISSUE.THE LADY WHO ASSESTED ME TOLD ME TO SEND A MAIL TO TECHNICAL WHICH I DID,SHE BY THE WAY WAS VERY HELPFULL AND FRIENDLY .LATER THE DAY I ALSO RAN INTO SOMETHING SMALL AND CALLED AGAIN,THIS TIME I CHOOSED OPTION 4 AND THE SWITCED BOARD DIRECTED MY CALL TO HENK COETZEE WHO ANSWERED. I DO UNDERSTAND THAT HE WAS BUSY AT MOMENT BUT IT IS NOT MY FAULT IF SWITCH BOARD PUT ME TO HIM.HE SAID HE WAS BUSY AND I UNDERSTAND,HE ALSO SAID HE WANTS TO KNOW WHY THEY GIVE OUT HIS NUMBER SO I PRESUME THE STITCBOARD FORWARD TO HIS MOBILE PHONE WHICH AGAIN IS NOT MY FAULT SO HE CAME OVER VERY AGUTATED AND MADE IT CLEAR THAT I AM BOTHERING HIM NOW WHILES HE IS BUSY WITH WHAT HE WAS BUSY WITH.AGAIN AS A CUSTOMER HE COULD JUST HAVE SAID JUST HOLD QUICKLY LET ME GET DOWN FROM THE LADDER AND ASSIST YOU OR JUST LET ME TRASFER YOU TO SOMEONE WHO CAN HELP OR LET ME CALL YOU BACK OR CAN YOU CALL AFTER 5 MINUTES LET ME JUST STEP DOWN.BE THAT AS IT MAY HE AT LEAST LISTENED TO MY ISSUE AND WAS QUICKLY TO IDENTEFY WHAT I NEED TO DO FOR WHICH I AM VERY GRATEFULL. I ALSO GOT THE REPLY FROM TECHNICAL VIA THE MAIL I SEND EARLIER ON 1ST ISSUE. BECAUSE I DEALT WITH HENK IN PAST I ALSO MAILED HIM ABOUT MY ISSUE BEFORE I EVEN MAILED TECHNICAL. MY QUESTION TO THEM WAS HOW TO SET THE IP65 VICTRON CHARGER TO CHARGE A LITIUM 100A BATTERY. THE ANWER I EXPECTED WAS VERY SIMPLE AND THAT WILL GO SOMETHING LIKE: DEAR CUSTOMER YOU JUST PRESS AND HOLD THIS BUTTON AND SET IT TO THIS SETTING BUT INSTEAD I JUST GOT : DID YOU GET A MANUAL? : REFER TO MANUAL. THAT IS NOT IN MY OPINION AND OPINIONS MAY BE DIFFERENT BUT AS A CUSTOMER I WOULD HAVE PREFFERED JUST A ANSWER AND NOT A SARCASTIC ANSWER. THERE IS A LOT OF EXPERTS OUT THERE AND SHOPS THAT SELL VICTRON PRODUCTS LIKE LIVESTAINABLE. I IN THE PAST HAS BOUGHT ALL MY TECH FROM THEM BUT AS A CUSTOMER WHO RAN INTO SOME QUESTIONS THAT WAS NOT AND IS NOT THAT BIG OF AN ISSUE TO JUST SORT OUT QUICKLY I WOULD HIGHLY DOUDT BYING FROM THEM AGAIN WITH THIS ATTETUDE I RECEIVED YESTERDAY. MAYBE THEY HAD AN OFF DAY BUT THE MAIL TO ME WAS NOT ON. I WILL REFER TO MANUAL AND TRY TO DO THE SETTING WITHOUT THERE ASSISTANCE. IF I STILL STRUGGLE I WILL CONTACT SOMEONE THAT WILL BE WILLING TO ASSIST.