****my/*****ulent business practice

I've called every number and emailed every email address I've found online for this business and I've been ignored at every turn. You guys have taken my money and not shipped my order 279632 and I have been trying to get hold of you for an update to no avail. I've made payment on Monday, your website states that you send tracking info after 2 days and to contact you if the tracking number has not been received. It is Thursday, and I've sent emails and called and been ignored by you guys. Can you cancel my order and issue a refund. I'm thoroughly disappointed by your committment to improper service and shady business practices