Livestainable refusing refunds and warranty

Good day Chris, thank you for taking the time to express your feelings. In our defense, you acknowledged that the inverter was taken to a different party. We always need to get the item back ourselves for testing, the inverter was not supp**** to you by this party and therefore we can no longer accept the return on that item. We do not accept returns/refunds in such a case that items purchased from us is sent to alternative parties. The item needs to come to us as that is where it came from. We also asked that you provide a testing report from this party to try look over this, but you did not supply this to us so we therefore could not verify the competency of the testing. Nevertheless, we are not able to accept returns and refunds on used, opened or if manufacturer specific requirements have not been met. For instance, On the installation manual of the inverter there is a clear notice stating that no warranty or claims will be entertained if not installed by a qualified electrician. To which you also confirmed in writing that the installation was done by yourself, so unless you can supply us with your relevant electrical qualification documents, we are unfortunately not going to be able to assist you.  We hope you understand.