Extremely bad service.

According to their website waiting period is 3 to 5 days. I received no feedback even on day 5. Contacted them and was told that it will be investigated. After few days still no feedback. I then requested the order to be cancelled. 2 days later they informed me that there is a 15% penalty for cancellations. All this because of their bad service. After few days still nothing. Again contacted them and was told they only do payments on Tuesdays, so had to wait another week.