DO NOT BUY FROM THEM

What a terribly disappointing experience.

Bought two table lamps I really wanted.

Got a shipment email a week later.

Followed up with them when the tracking number on the courier website showed no movement.

Went on their website to inquire via their chat option.

I was told I was sent an out of stock email, which I never got. Instead, I got a shipment email.

Then I was told the out of stock email would've probably gone to my spam, but it didn't because I check and clear my spam folder daily. But why would it go to my spam folder when the order confirmation and shipment email came through to my inbox?

I was then called for an apology with convoluted explanations of migrating to new websites, supplier miscommunication, etc., which isn't my problem. I was told they "didn't want a bad relationship" with me. But how can it be anything but a bad business relationship now?

I'm glad I didn't buy anything bigger and pricier. I do this with new online retailers - I buy something small to test their process first, and this retailer failed miserably.

I do not recommend buying from them. Find a reliable supplier and stick to them, pay a little more for efficient service.

This is the problem with South African retailers - there is nothing but an empty apology and a refund that will take weeks.