Bad experience with LiveStainable

This is my second time placing an order with LiveStainable. The first experience was not great, however they did apologise, so I thought to give them another try. This time around it was worse than the first time. The timelines they give you when you place an order, they never keep to them. On the same day I placed an order with Livestainable, I also placed an order with 2 other companies in JHB, I received my orders with those companies the following day. LiveStainable (which is 26km away from me) delivered my order eventually on Friday, and it was missing 2 items. On the 1 item, which I do not understand why it was not included, because on their website it still shows there's stock available, they said they will refund me. Hopefully that happens quicker than their delivery turnaround time. On the other item, I ordered 2 of it, they only put 1 in the package and no mention of the one missing. So having dealt with this company twice and seeing that the second experience was worse than the first, it will definitely be my last time.