AP
Andre P
1 reviews | Active since May 2021
17 Jan 2022, 12:37
Bad delivery
Poor delivery. I purchased an item from them. First and last time. Status updates came through. Them last Friday i get advised that the parcel will be shipped. Parcel was ready at 13h20. However, their courier company never collected the item from them. I sent a mail complaining about the fact that another workday wil now be lost. However no reply.
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LiveStainable's replyOfficial
17 Jan 2022, 13:01 hi Andre, Once you check out on our website it clearly states that delivery takes 2-5 working days this excludes the 48 hours of processing the order see attached. You order was placed on Thursday giving 48 hours your order should only be couriered today, which I see it was collected today and will most probably be delivered tomorrow morning this gives exactly actually 3 days for you order to be completed no where on our website it stated that same day or next day delivery will be given, however you are placing us on this structure when we clearly stated the delivery times on the checkout page. your order will be delivered tomorrow morning
LiveStainable's reply17 Jan 2022, 13:01
Official
hi Andre, Once you check out on our website it clearly states that delivery takes 2-5 working days this excludes the 48 hours of processing the order see attached. You order was placed on Thursday giving 48 hours your order should only be couriered today, which I see it was collected today and will most probably be delivered tomorrow morning this gives exactly actually 3 days for you order to be completed no where on our website it stated that same day or next day delivery will be given, however you are placing us on this structure when we clearly stated the delivery times on the checkout page. your order will be delivered tomorrow morning