Warranties mean nothing

I am extremely disappointed with the service wrt warranties by Livecopper. We bought a ceiling fan which has a light module over a year ago. A few weeks ago all of a sudden it shorted out and now it's not working. I contacted Live Copper, the store where we bought the product. On their website it states this : Where a Livecopper supplier has an extended warranty for a period longer than 12 months, we will honour the said warranty in keeping with the supplier's terms and conditions up to a maximum of 2 years from the date of purchase. Well this has not happened. Instead Livecopper had the supplier contact us and the supplier is giving us the runaround. Firstly they accused our of not installing it properly, well it was installed when our house was built and everything was done by a qualified electrician, incl the fans. Secondly the supplier was very reluctant to do anything. WE had to take the equipment to several electricians to ask for a repair quote and when they didn't like the quotes, they started to call our electricians to haggle. Meantime, Livecopper is just a messenger and doesn't do much to help, they state THEY will honor the warranty but in the end they wash their hands from it and refer everything to the supplier. And as a customer we are caught in the middle. And all this for a fan of R3000, while we spent thousands and thousand of rand at this store when we built the house. Another example where "Customer service" means "Customer no you don't get service"