DC
Donovan C

1 reviews | Active since Sept 2015

21 Jan 2020, 11:32

Dont do business with livecopper

I am a small business owner, a good client of mine required an inverter system. I was recommended to try Livecopper, sales rep Dean told me he can get that for and will beat the current quote that i have. Dean beat my current quote and supp**** inverter. All was good until this point. Upon installation the electrician noticed no charging unit was supp****. Called livecopper, Dean after much fumbling, mentioned thats an extra charge!! Then i mentioned he asked me to email my current quote and he will match everything and beat price, then he said he missed the charger out!!! Now i had to pay out of my own pocket for a charging unit, as client was invoiced and paid already. Charging units arrives , get electrician again connects everything, works for about a week, then just keeps tripping. Get electrician again to check again. Call Dean he says maybe electrician didnt setup correct, pay for another electrician. same out come, after 2 months of this. i convince Dean to take the unit back and check whats the problem. Dean then starts giving me the run around. Eventually responds , he supp**** wrong charging unit!!!. Unit still has not worked from the point we got it. Mutiple emails and calls which i have a record off and till to date problem not sorted, its almost a year now!!! Be careful dealing with livecopper!!! staff just ignore emails and feed you lies. Its become a sore point between me and my client. They are costing me a good client. STAY AWAY from Livecopper!!!!

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Replies (1)
Livecopper
Livecopper's reply21 Jan 2020, 12:31
Official
Donavan, regrettably your experience wasn't great. As it stands we are working with you to resolve this and in your favour. We are visiting your premises today to remove and rectify the faulty components. Your HelloPeter rating is not entirely unfair, we messed up! Please allow us to put it right.