mS
marlin S

1 reviews | Active since Mar 2012

17 Jan 2020, 19:21

Bosch 2 yr warranty - Livecopper

Hi . Purchased a Bosch cordless Professional Drill/driver in November 2018 from their website with a 2 year warranty. Contacted the salesman Wade in Jan 2020 when the drill started to get hot & smokey . Item was promptly picked by courier for warranty claim. Was contacted by Wade yesterday claiming the drill only has a 1yr warranty. I pointed out to him today(17 Jan 2020) that it has a 2 yr warranty period & that is still on his website for his verification. He checked & acknowledged it -luckily I took a screen shot with the 2yr warranty . During the course of today (17 January 2020) they duly changed the warranty periods on all their Bosch products from 2 yrs to 1 yrs after my query this morning. I just hope that they honour the warranty - still awaiting the outcome.

0
Replies (1)
Livecopper
Livecopper's reply20 Jan 2020, 15:56
Official
Hi Marlin, you are right. The Bosch extended warranty applies if the product is registered online with Bosch as per packaging instructions. We have made the correction to avoid any future misunderstandings. We will honour the 2-year warranty as originally published within Bosch's T&C's. Sincerely.