I want my refund back!!!!! Goods were not delivered to me since I have placed my order end of November 2020!!!

OMG I don’t know where to start, I am so frustrated and very disappointed with little playland, I have A HUGE problem with playland, who do we report to really that can help us, I have not received 2 of my orders since the 29th of November last year, I send emails everyday and get through to different people, on my PayPal account one order is written refunded on the 22 of Feb 2021 which was yesterday but I am still waiting for the refund, I want both of my refunds, I have went to my nearest post office more than 5 times because apparently they said both of my packages has arrived, I went as far as requesting an email to confirm that both of my packages have not reached the destination. Please assist. I have no money to just give away‼️‼️‼️‼️‼️‼️‼️