1 reviews | Active since Jan 2016
Shocking service - Little Scientists
I contacted Little Scientists which is a business based in Northgate to conduct science experiments at my daughters party to be held on the 21 May. I paid the full amount on the 13 May. On Monday the 16 May my daughter tested positive for Covid so i could no longer have the party nor did i want to postpone it as i thought this would be irresponsible in light of the rising numbers at the time. they paid me back 40% of what i transferred, i left numerous messages for them to call me so i could discuss this only to realise that they they then blocked my email address and never called me back. why would you block me email address if you were not guilty??? Its important to note that i had used them previously 3 years ago so i was a repeat customer. Throughout the booking process i felt like this was not a good experience, and also they had the gall when i asked what they needed at the venue (like plug points, etc) they asked me for the ice for the slushies - really???
Needless to say I am extremely unimpressed with this business and will never use them again nor will I recommend them to anyone.
We are sorry to hear that you have had such a terrible experience and sincerely hope that you child has recovered well.
Please advise when is the best time to contact you. We have in fact tried to call and in some cases the user was busy. We also send an email requesting you to advise on when to call so that we can resolve the issue. I'm not sure if you missed the email but there was no response to this either.
We look forward to your response
We are sorry to hear that you have had such a terrible experience and sincerely hope that you child has recovered well.
Please advise when is the best time to contact you. We have in fact tried to call and in some cases the user was busy. We also send an email requesting you to advise on when to call so that we can resolve the issue. I'm not sure if you missed the email but there was no response to this either.
We look forward to your response
i stated the time to call me and this never happened.
i even then found a number on the invoice and left a message with that lady for the owner to call me. once again - this did not happen.
I'm not sure what else you expected me to do.
and suddenly today after i posted this i receive an email asking when you can call.
its also important to note that when they did say you tried to call - i received no missed calls on my phone or any voicemails.
i stated the time to call me and this never happened.
i even then found a number on the invoice and left a message with that lady for the owner to call me. once again - this did not happen.
I'm not sure what else you expected me to do.
and suddenly today after i posted this i receive an email asking when you can call.
its also important to note that when they did say you tried to call - i received no missed calls on my phone or any voicemails.
you can call at 4;10pm today or tomorrow morning
you can call at 4;10pm today or tomorrow morning
I had a very good conversation with her . This is how incidents of this nature should be resolved.
I did say to her that the door is no longer closed and that i may engage with her and her team in future.
the way one responds even when one party is very upset is crucial in salvaging any relationship.
i appreciate your call Nomsa & your approach to this incident.
I had a very good conversation with her . This is how incidents of this nature should be resolved.
I did say to her that the door is no longer closed and that i may engage with her and her team in future.
the way one responds even when one party is very upset is crucial in salvaging any relationship.
i appreciate your call Nomsa & your approach to this incident.