1 reviews | Active since Sept 2016
Worse than terrible
<p>A long dress was ordered for an 11 year old girl. The dress received was sp short it was eventually sold to a 6 year old girl. Again we requested a long dress to be supp****. After waiting in front of a closed shop and phoning the proprietor. her assistant took the measurements. When the dress was received it was, again, a short dress. The dress was returned to the proprietor within 4 days of receiving it. She refused to accept the dress and refused to pay back the mony. The dress was left at the business as it was not what we ordered and it was returned within the required 7 days. This forced us to buy new material and pay another dressmaker to make a dress as it was for a flowergirl at a wedding. The owner of this business was contacted without any results and she is now in posession of both the dress and the money and refusing to return any of the two.</p>
Your inability to contact me resulted from 1 phone call only! Your escalation of the matter took a week before Lerato called me. I received an email from Outsurance to rate her services before she even phoned me.
If Outsurance was even remotely interested in what I had to say, at least ibe of the agents I spoke to would have trabsferred me to the correct department! Instead I had them put the phone down on me.
You are trying to make it sound as if I was unwilling to talk to Outsurance and I want to assure you that was NOT the case!!!
This debate STOPS here and now! As promised I am, as of 24h00 Dec 31 2016, not a client of Outsurance anymore. Where I am going to, people are friendly and the service is excellent - for more cover and R2 500 per month less!!!
Your inability to contact me resulted from 1 phone call only! Your escalation of the matter took a week before Lerato called me. I received an email from Outsurance to rate her services before she even phoned me.
If Outsurance was even remotely interested in what I had to say, at least ibe of the agents I spoke to would have trabsferred me to the correct department! Instead I had them put the phone down on me.
You are trying to make it sound as if I was unwilling to talk to Outsurance and I want to assure you that was NOT the case!!!
This debate STOPS here and now! As promised I am, as of 24h00 Dec 31 2016, not a client of Outsurance anymore. Where I am going to, people are friendly and the service is excellent - for more cover and R2 500 per month less!!!