Terrible customer service and goods not fully received

I placed an order with little milk *****s on the 26th October 2021, my order came to the value of R2 222. When placing the order I was told that I needed to pay my order in full first and send proof of payment before they will start my order. I was informed that the order lead time is 6-8 weeks It is now the 26th Feb and I am yet to receive my full order. Babygrow won’t even fit my nephew anymore as he is already approaching 3 months and the babygrow is from 0-3 months even though I requested a 3-6 month babygrow. I felt I shouldn’t try fight that error as I was yet to receive my full order and didn’t know what this delay would cause. I have been told lie after lie to eventually they just don’t respond to my messages at all. In December I received a partial amount of my order not the complete order. I was very upset as I received no explanation that they would be doing that. I tried calling numerous times but they never answer their phone eventually sent a message and got the response that she urgently needed to go to cape town and she asked her manufactures to send me what they have in the meantime and when the remainder of the order is done they will send the rest and my personalized box will arrive directly from the manufacture. Wait and wait and wait nothing arrives. We land up messaging again to I receive just a picture on the 17th Jan 2022 stating she has the remainder of my order with her. On the 26th Jan I asked where the order is as we were informed it was given already to the courier company but by the 26th nothing had arrived still. Got told they needed to check with the courier company as they were under the impression the parcel got delivered already. On the 27th Jan 2022 I then received a message stating that the box got damaged and the courier company sent it back to them can she refund me for the box so I asked how long will it take if we had to have another box made got told she can have it done in a week so I said she could make another box this was on the 27 Jan 2022 it is now the 26th Feb and I am yet to receive the remainder of my order I have been messaging little milk *****s from the 17 Feb 2022 up to today and no response - messages are completely ignored. I eventually sent a message asking for a full refund and will return the items that were delivered - no response. We have tried stating that we would report her and have become nasty as we feel we have been neglected and our money ******, - no response. I would not recommend this company due to my experience they expect full payment and I have not received all my good la 4 months after making the payment and placing the order. The customer service towards me is absolutely awful - no response to calls - no response to messages and not even status updates on the order. We officially have been left to take the matter further as we feel our money was ****** I informed them that the matter will be taken further they just don’t care another message ignored. Think twice before ordering from them. I think only the nice stuff gets posted including parts of my order got posted on the social media as if I received it.