Refund on reservation cancelled by property and not me as client

I have been disappointed by the owner of Little lodge in Hoedspruit. My booking was cancelled by the property a month before my trip on reasons that they are fixing/maintaining their roof. Well as a client I expected 100% refund but to my surprise only received some and not the whole refund. I have been texting and being promised to be fully refunded by till today nothing has been done, it is already a month now.