SHOCKING AND DISGUISTING CUSTOMER SERVICE

I regretted sending my sister, her hubby and kids yesterday for late brunch, Who are currently visiting Cape Town for the first time. If Juliana the lady who was the manager duty yesterday (24/03/2019), carries on working at Lisa's the restaurant will end up with no customers what a cold, unfriendly and unprofessional individual not forgetting her rude mannerism.

1. Incorrect working hours on the website,we arrived at exactly 15:45pm as the website stated that they close at 5:30pm, and another website stated 6pm 2. Our starters only arrived at 5pm and already housekeeping was taking place around our table as we were having our beverages and the manager on duty was cashing up the staff. The main meals still being prepared in the kitchen 3. Dry chicken curry that my sister sent back and nothing could be done because the kitchen was already closed. Tasteless mince spaghetti during this time the manager did not bother to come and see if we are okay or what was the complaint about. When she heard us mentioning her name she stormed with attitude to us and saying that "if we have a problem with her she will gladly give us the manager's number". She also mentioned that she tolerated our kids who switched back on the jumpying castle as they were not aware that the shop is closing let alone no sign up indicating the working hours of the jumpying castle.

***This morning on the facebook page my family and I are accused of displaying a xenophobia behavior when my fiancé is from Zimbabwe, and we are not to step foot in the premises and yet this is clearly a one sided approach. This is not a business but a operating joke arena. The restaurant Camera footage should some up our day yesterday :-(. I request that Lisa /owners deal with this in the manner that Juliana should have.

Kind Regards Pearl