Telkom Incompetence

<p>I noticed that my wifi router was did not allow me to connect to the internet on the 15 May 2017 and when I tried to call tell I realised that my landline does not have signal. I used my cellphone and clled Telkom business and they logged in a fault for me. Two hours later a techinician arrived at my premises and plugged something on my line and left. He came back and told me that my line was ****** by another technician and connected another customer hence my whole system was down. He left again saying he was going to trace it from another box about 2 km from my premises. On his return he said he had done that and now is going to the box closer to my premises to activate it and when he came back nothing had changed. Since it was already after 17H00, he said they are not allowed to work on the boxes after hours and called his dispatcher to explain the problem. Since it was his day off today 16 May 2017, he told the dispatcher to send someone else today and explained that my line was ****** and disconnected by another technician and he had traced the sialing tone and the only thing left was to bring it to my premises and assured me that it won't take more than 30 minutes to do that.</p> <p>Today 16 May 2017, I waited and nothing happened until I received a sms from Telkom at 11H31 stating that my fault is at hand with their technical repair division. Seeingn that I still could not connect and not tone on the phone, I called Telkom business on 10217 and the voice prompt requested me to enter my number and after doing so the voice prompt informed me that my number is not recognised as a business number much to my surprise. I tried on numerous occassions with the same results. With that being said, I'm completely at the end of the road now and don't know what to do. All my business communication is via e-mail and telephone and at this juncture I'm not receiving any communication and it is huge blow to my business considering that I've never been in arrears on my account and I always pay on time. I need this line reconnected with immediate effect as I'm running a bussiness on it.</p>