*********** staff,************* and bad service

**********,I've been waiting for the refund that I secured the car with as I bought the car cash since December 2018.I paid R2000.00 but I was refunded only R1000.00 when I inquire about the remaining amount I was told that it was for service fees which I don't find it fair as I was not told about it and bought the car cash.I received the refund today after being sent from pillar to post and told lies as I spoke to the consultant called Amo and the manager is Lionel that they spoke to my husband whereas that is not true because my husband confirmed to me that he did not speak to anyone from Lisabank and he is in UK as we speak.