Failure to respond timeously and provide a spare k

My wife saw a bakkie at Lisa Bank 's vehicle reposession dealership in Fourways early this year. The price quoted by the salesman was less than the price stated on the sales form sent to my wife a few days later. Despite this, she still bought it. Several things needed attention, including the fact that the vehicle ony had one ignition key.The manager of the branch ( Andre)promised to do his best to get the spare key. He at no time said that the dealership was not prepared to supply one, After delivery the spare key was still not forthcoming, and Andre said he would follow up. Nothing happened. Weeks passed. In deperation I contacted the dealer principal who forwarded my complaint to Angelique who promised to follow up. To date, ( two months later) nothing has happened, except that we have now , for the first time, been informed that Lisa Bank will not supply a spare key. If this had been communicated to us when we bought the vehicle , months of expectation would have been avoided. Despite their assurances, I do not believe that LISA Bank vehicle retail staff have any real interest in satisfying their customers. Be warned.