Extremely poor horrible service
<p>Hello</p> <p> </p> <p>To whom it may concern.</p> <p> </p> <p>Good afternoon, I hope you are doing well because I am definitely not doing so good… I bought a car from you guys with a trade in, I was told they can’t help I need to put down a deposit of R12000.00 I came up with the money and the deal was done. The car was never serviced when I received it, that’s the first thing it was last serviced on 99000km I got the car on 138000km according to the service plan, a car needs to be serviced every 15000km or otherwise you loose your maintenance plan… the car was never serviced before it was given to me. The left back tyre locks sometime and then the car cant move, the engine mountings had to be replace and the wipers water don’t come out when you pull the lever in the car. The central locking wasn’t working as well. How can a car be sold like that in the first place? I was ok with everything and I spoke to Stephens the guy that sold me the car and explained what the problems is and we arranged a date to take my car in to get all of this stuff fixed this date was Monday the 24th April 2017 The car was no later than 09:00 am in the yard of Lisabank Kemptonpark and the keys was handed over to Shawn and he said that it will take a day or two. It did not take a day or 2 and by Friday the 28th of April I asked for feedback and he said that they are still busy. I am a technician and I work on the road I need a car. For that week I made arrangements for a car, I have 2 children that needs to go to school and my fiancé that needs to get to work as I was still on leave.. TODAY is the 5th of May I still don’t have my car and I have started with work already still borrowing someone car… I understand that this is not your fault that I am getting such useless after sale service but I understand you are the one I need to talk to, to get this problem resolved. Is there any possibility that I can cancel the deal I want my Lexus Is 250 back and my R12000.00 that I had to pay in. I am really disappointed with the aftersales service…. I wanted to take my parents to you guys to buy a new car but after this I will never do that… I am ashamed to say I bought a car from you guys. Please can you give me feedback ASAP and not be like Shawn that never gives feedback unless we ask even if he said he will give feedback…. Yesterday he said that they are still on track with the engine mountings and I will get the car back today… Today I hear the car is in PTA for the engine mountings and there has been a delay… Yesterday we are still on track and today there was a delay with the mountings? Please give me feedback and I am sorry that I am rude with you it is deffinetly not your fault.</p>