Deposits

On wednesday afternoon the 15th of December I spoke to Yolanda from Lisa Bank. I was very interested in a vehicle and she told me that I can book the car while I get my funds in order to make a cash purchase. I was told the car would be kept for me for 3(three) days and I paid the R2000 deposit. On friday morning around 9am(15th December) I recieved a call from Richard who is the manager. He apologized and told me they sold the car and would refund my deposit. Not only is it bad business ethic but it is now the 19th and I have not been refunded my deposit. Richard is not in the office and conveniently only managers can refund deposits.