Bad After Sales/ Service

I went to Lisa Bank to buy a car. Firstly, I was sold a car that had a tow bar and I was happy with it and the price. But when the deal was being finalized, they removed the tow bar because another customer who had already reserved the car by paying R2000 wanted the tow bar on another car he opted for. I tried to negotiate for a discount, since they removed the tow bar with no success. The manager I dealt with gave me no option whatsoever. Out of desperation and wanting to seal the deal, I then kindly asked to be compensated with a full tank (which is really nothing), they failed to meet my request.

Now, since the car is financed through the bank, I owe them nothing (only the bank). They promised me a license disk and papers to change the registration plate. Since July 27th, nothing has happened. I always make the effort to call the salesman Willy who keeps on throwing me with the same lies "I'm sending the documents now now".

I am very unhappy and I feel I have made a huge mistake by dealing with such concomitant people. I know customer service, what I've gotten from Lisa Bank and the staff is complete and utter nonsense. I will definitely go and drop this car there until all my requests as a customer have been met. And I'll spread the word about their service that stinks.

Surely no customer should ever be treated like this... I'll take this matter further, thus for sure.