Lisa cars After sales service

After sales service doesn't exist. Bought our 2nd car from Lisacars in Bedfordview. On collection, the car didn't start. Battery was dead. The cubbyhole was rattling, only to find one of the clips broken. The backboard is broken. Battery was replaced. Been battling for 3weeks to get an answer about the cubbyhole and backboard. Every time we phone to follow up, we get the same answer. "We are waiting ". How hard can it be? We traded in a perfect car, nothing broken, nothing to fix. Now we sit with this Not acceptable 😒