Pathetic, pathetic, pathetic and more pathetic service

I have never come across more of a pathetic, organisation as the liquor board. Customer service does not exist!!! They don’t realise that they are dealing with peoples businesses and therefore ultimately dealing directly with their lively hood and the lively hood of employees… I am out of business for 4 years now and had to let go of 3 of my staff just because I could not and still cannot get my license approved.

I am an existing liquor licence holder, however I had to move premises of my business. I followed the process of applying for a new liquor license. The liquor board kept my application for such a long time that the documents I handed in actually started to fade and the information on those documents become nonvisible. When I enquired (several times) the reply was the application is in process. Eventually when finding out the documents where faded, I was asked to reapply once again as if it had been my fault.

This is just one of the incidence that has occurred, my application to date has been kicked out 3 times already and not on any fault of my own. I am so frustrated and stressed out. And when I call or go directly to the offices I just feel even more stressed out because no one can help me or they just do not care.