Pathetic customer service

The technical support is the worst, you send an email with client's services that are down and you get to call them in order for them to attend to your email, as if that's not enough you barely hear what they say you have to ask whoever took your call to speak up when they do they try to dismiss you as you try to explain the urgency of the matter, I logged a fault on Friday client's telephone lines were down kept on requesting for an update that fell on deaf ears only to receive feedback this morning meaning they don't give a damn about their clients neither do they care forgetting that they're toying around with peoples businesses and revenue not to mention peoples jobs

Reported another fault yesterday I received no updates two hours later I called and I was shoved around then boom I was cut off