No Service in rainy weather. BAD LATENCY

We have been complaining about bad service in rainy weather from the third month we had the service (NEOBroadband). As of lately we have complained about the service being suspended as we refuse to pay for this bad service. then we had to pay because our account was on hold because we did not pay.

So we paid for something we did not use a full month. then we phoned and phoned and then phone gets put down on us. How much more can we take. This is the reason why this country is going to bits.

Even the private sector cannot keep up...My complaint is Very easy, No service in rain. and the service is a joke as latency jumps between ********** ms on a normal hot and sunny day. TO LOCAL SERVERS. Google the issue if you do not know what Latency is.

After 7000 phone calls (Over exaggerating) but it feels like so many calls...we get asked do we have internet. When we loose control because we explain to them it is a POOR connection. They put the phone down. We are liable to loose control as we tried to explain to 7000 people what the problem is.

They have offered us a 5Mbps line for R999. We are currently paying R999 for 4Mbps line. Is this not expensive according to Neotel/Liquid Telecoms directors?

They adjusted their pricing a while ago but we still pay the norm(R999 per month for 4Mbps)? THIS PLACE IS A JOKE...stay away and look for other ISP's. WE WILL NOT RENEW OUR CONTRACT. Even Telkom is Cheaper. Telkom's new Wireless LTE routers are better. And Telkom's Service is better. And Telkom is only one of MANY service providers.

These problems came from the Third month. Luckily we only three months to go on our contract. Please see to it that we get credited for this useless service. We want our money back. Please look at my profile/portfolio and see the complaints I have logged with them in the past.

They take money for a service...that is poor. Then they take money for me to log calls for their poor service. then they bill me for a few months as I did not use the service due to it being poor. And now I have to use my valuable time to log this call on HelloPeter.com to tell others about the poor service.

Way to go Liquid Telecoms/Neotel. This is why your market share is dropping. It will continue to drop due to this type of service. I am a fortune teller, you are probably struggling financial Neotel? I wonder why this would be?