No notion of Customer Service

The people working for this company have no clue on the importance of customer service, they have no clue what the word "service" means. When you report a service outage they will close the ticket whenever it suits them. They will never admit that the problem was due to their network, a few times they stated that everything is working fine, but "can you please restart the router because we are unable to access it". Whenever you send them an email they will create a ticket and close it. Even their billing section is unable to decently communicate with there customers.

It is time that someone, in that company, and of influence and a sound mind wakes-up and will be capable to communicate to all their employees that No company will survive without happy customers, no matter how often you change your name...

I should have read the "Hello Peter" before signing a contract with them.