Neotel/Liquid Telecom - No Service

Previously known as Neotel but the same level of no service, auto acknowledge emails and long wait on call centre with loss of time and money with no success . I’ve had no service since the 3rd week of October 2018 but am still being billed despite not being able to receive or make calls. I want an end to being charged for nonexistent service and inability to contact anyone as to what their issues are. Providers need to provide what they bill for and undertake to ensure continuity of service.