NEOTEL CUSTOMER CARE LINE SUCKS AND THEY OVER CHARGE!!!

I used to think Neotel was great as it is the only provider that had signal in our area. I had a 4 meg line that worked perfectly for watching movies etc. The last two months all of a sudden it stopped working and we couldn't stream anything. No matter how many times we called them they said that they cant find anything wrong on their side and they wont send anyone out until the test shows that it isn't working. My fiance finally got involved and demanded we speak to someone that can help as we are paying R999 a month for something that doesn't work. Finally they must have sent someone to investigate as they phoned us to tell us they found a fault in our area and that they were fixing it. Our lines now work fine BUT at the same time when discussing the issue we got them to send us a pricelist of their offerings and we saw that they are charging people R621 for a 4meg line which we have been paying R999 for??? I mean *** right? Their sales agent then gets us to try and upgrade our line to a 10 meg line for R1200. I said no i just want my 4meg line that i have always had to work and i want to pay R621 a month like everybody else is paying instead of R999. They said they will change me to that package but when i saw my bank account i have still been debited R999. I tried calling them today to check up on this and they kept me on the phone trying to find out what is going on and dropped my call twice wasting my ****** time!! Not only should they change my account to R621 they should refund me for all the additional money i was paying for a 4 meg line which was over R621... NEOTEL CUSTOMER CARE LINE ABSOLUTELY SUCKS AND IS IMPOSSIBLE TO GET HELP!!!!!!